FAQs

How can I return/exchange an item?

Email us at info@zuajewellery.com

Is my order gift wrapped?

All our jewellery comes gift ready and beautifully packaged in our signature packaging.
 
Are my personal details safe?
For security reasons, ZUA Jewellery does not save credit card information. The data is immediately passed to the company's partner systems for payment processing.

Do you ship internationally?

Yes, head to our shipping page to see the shipping costs to your country. 

Is the jewellery waterproof?

Our jewellery made of stainless steel is waterproof and sweat proof. The rest of our jewellery, although is made of high quality materials, we would advise keeping it away from water. Please refer to the jewellery care page for more information.

What kind of plating is used?

All our jewellery is very carefully crafted with the highest quality 18K gold vermeil, stainless steel, rhodium plated, 925 sterling silver. Metals such as stainless steel and rhodium do not tarnish. All our jewellery is hypoallergenic and nickel-free, making it safe for sensitive skin.